FAQ's

Q: Do you have a mobile app?

A: We currently do not have native mobile apps. However, our website is developed as a web-app, which means it works perfectly with your mobile browser – https://app.bridgiot.co.za. We suggest that you create a shortcut to the website on your home screen to give you that app feel.

Q: Your Android app is not working.

A: With the transition to our new platform, support for our old Android app has been stopped. Please make use of our web-app at https://app.bridgiot.co.za

Q: Where can I buy a Geasy?

A: Currently direct sales to the public of the Geasy electrical water heater controller have been suspended until further notice. If you would like to be notified when it is made available again, please send a mail to sales@bridgiot.co.za indicating that you would like to be added to the mailing list.

Q: Where can I buy a smart water meter?

A: Please direct a purchase request to sales@bridgiot.co.za indicating that you want to purchase a smart water meter. An invoice will be emailed to you and the device delivered via courier.

Q: My Geasy shows that my geyser has burst. What do I do?

A: The Geasy has detected that there is water in your geyser’s drip tray. Please investigate and confirm whether or not there is a problem with your geyser. If everything is in order, ensure that the drip detect sensor is not in water, otherwise the bust condition will persist.

If you have confirmed that everything is in order, you can reset your device by switching the geyser switch off and on again at the distribution board.

Q: I have set my geyser to heat in the evening from about 5pm till 7pm, but my water is cold.

A: Many municipalities installed ripple-control on residential geysers that switch the geyser off during peak usage times. This is typically between 5-7pm in the winter and between 6-8pm in the summer. This is outside of our control. The advantage is that you can now schedule your geyser to heat up before the ripple-control switch it off.

Q: My water is cold and my Geasy shows that it has been offline for a couple of days.

A: If your Geasy shows offline and your water is cold, there is most likely a problem with your electrical supply to the Geasy and geyser. You can contact support to confirm the case, but you will most likely require an electrician to investigate. You can confirm whether the Geasy receives any power by investigating if the device’s LEDs are flashing.

Q: What will happen to my Geasy if it loses its data connection or your servers fail?

A: In the unlikely event of communication problems on our system, Geasy will revert to switching your geyser on to ensure that you have hot water.

Q: My Geasy says that my geyser is ‘Ready’, but my geyser is not yet at the set temperature.

A: Your Geasy will also indicate that it is “ready” when the internal thermostat reached its set temperature. Geasy is therefore trying to heat the geyser further, but the internal thermostat prevents any further heating.

Partners

ADDRESS

15 de Beer Street
Stellenbosch
7600